Abenson.com is the only online appliance and consumer electronics store from the Philippines.

2. What can I find in Abenson.com?

At Abenson.com, you will find a variety of appliances, consumer electronics and durables.

3. How do I avail of Abenson.com's services and features?

Just register as a member of Abenson.com. Fill out the Registration Form by clicking on the 'Register' icon on the Abenson.com Home Page. Membership is absolutely free. This allows Abenson.com to permanently assign a user-name and password to you so you don't have to re-enter your account information on your next visits.

However, you don't necessarily have to register if you want to make a purchase at our website. If you prefer not to register, just click on the “guest user” option and you will be allowed to continue with the ordering process even if you are not a registered user.

Membership and Registration

1. Why should I register as a member of Abenson.com? What are the benefits of being a member?

Your account in Abenson.com is your passport to convenient and secure online shopping, your ticket to future promos and perks. Having an account will entitle you to reap future benefits, join activities, get discounts and receive freebies and updates. The personal information you provide when you register will help us cater to your needs and wants and give you a more personalized level of service.

2. How do I register? Is there a registration fee?

Membership is absolutely free of charge. To register and become part of the growing list of Abenson.com Members, click on the 'Register' button on the Abenson.com Home Page. Carefully fill-out the registration form, as all items with the red asterisk sign (*) are fields that you are required to answer. Once you have completed this, click on the 'Submit' button. You will be able to view the details of your registration. This ends the registration process.

3. What should I do if I forgot my user-name and password?

If you have forgotten your user-name or password, you can retrieve it by sending an e-mail with the following information to customerservice@myayala.com

Full Name:
Birth date:
Complete Address:
E-Mail Address:

We will need the above information for us to verify your identity. We will then reply to you and send your password to the registered e-mail address that you used during your registration.

Shopping and Shipping

1. How can I search for the product that I desire?

You can search for the product of your choice in two ways. You can either use the (1) Search tool or you can also use (2) the Product Category List found on the left side of the Abenson.com Home Page.

To use the Search tool, enter key word/s in the white box provided for, then click on 'Search' button. It will then show you results of your search. Key words can be any word/s that are in reference to the item which you are looking for.

To use the Product Category List, click on the Item Category of your choice. This will allow you to view the items under that category. You may then click on your preferred sub-category to view the list of products under that sub-category.

2. How do I make a purchase?

This is the best part, making your online purchase. Browse online and go to the item of your choice. To know more about the product, you can click on the product name or on the image. If you want to purchase it, click on the 'Buy Now' icon. The item will automatically be added to your shopping cart, where you will be able to view all the items you have picked.

On your shopping cart you can click on 'Remove' to delete the item. You can also change the quantity but make sure you click on 'Apply Changes' to update your shopping list. You have the option to 'Shop some more' or to 'Check out' when you are done shopping. You will then be asked to log in using your user-name and password. However, you can choose the option “continue shopping as guest user” (if you are not registered and do not wish to register) so that you can push through with the ordering process.

You will then be able to view your final shopping list. Provide all Billing and Shipping Information being asked for and the special instructions if you have any. After providing all necessary information, click on 'continue transaction'.

Choose your mode of payment and provide all payment details being asked. After doing so you will now be able to view your final Shopping list including the shipping charges and the total amount of your transaction. You will also see your Transaction Number, Final Shipping and Billing Information. For all inquiries relating to your purchase, always state your Transaction Number for reference purposes.

3. How do I pay? What currency?

Payments for purchased items are in Philippine Peso (PhP). International transactions, which get charged in US Dollars or other currencies, vary in currency conversion rates depending on the Issuing Bank or Credit Card Company at the time of settlement. Actual conversion is done by the Issuing Bank upon settlement and NOT by Abenson.com.

Payment can be made using credit cards (Visa, Mastercard, Diners Club), or via GCash or Western Union. To know more about paying via Western Union, click here. To know more about paying via GCash, click here.

4. How will my recipient receive the items I purchased? How long?

Abenson.com or myAyala.com's authorized couriers will deliver items purchased to your specified Shipping address (refer to ' How do I make a purchase '). Excluding Sundays and Holidays orders will be delivered within the next 3-5 days from the time of APPROVAL for items to be shipped within Metro Manila, and 7-10 days for provincial delivery. Some items such as large or customized goods may take a longer time to fulfill delivery.

For more detailed information on Shipping, proceed to the Shipping Info page.

5. Where can Abenson.com ship?

We can deliver within Metro Manila and to most local destinations. For more detailed information on shipping destinations, proceed to the Shipping Info page.

6. How much does shipping cost? How do I pay?

Please refer to the shipping cost tables available in the Shipping Info page.

Upon check out from your shopping cart, you will be asked to provide details of your recipient's Shipping Address. This will be the basis for the Shipping cost, which will be added to the total cost of items purchased. Our integrated shopping feature allows you to pay only for one delivery charge since all ordered items will be sent to your recipient in one delivery only.

7. How do I know that my purchase was successful?

After purchasing, you will be shown your transaction details including your Transaction Number. The Transaction Number indicates that your transaction has been successfully registered in our database and that it is now marked for order verification, processing, and approval. You will also receive confirmation e-mail indicating the same information. Please note down your Transaction Number as you will be asked for this information in case of any inquiry. If you did not receive any confirmation via e-mail, please notify us via email at customerservice@myayala.com.

8. How do I track my orders?

To track down status of orders, send an email inquiry to customerservice@myayala.com. Please indicate your transaction number, for cross-reference purposes.

Safety of Credit/Debit Card Transactions

1. Is it safe to pay using my credit/debit card at Abenson.com?

Abenson.com uses Secure Socket Layer (SSL) encryption following the best practices for e-commerce. Abenson.com is using SSL 40-bit for our log-in process while at all other transaction pages we use the SSL 128-bit (the encryption standard for banks) which is particularly very secure as it is the encryption used for financial institutions. All information is encrypted on our server, and as it is sent, it cannot be hacked or intercepted. To know if your transaction is secure, locate the locked padlock icon or the blue key icon (depending on the browser that you are using).

2. When do I get charged for my purchase?

Upon receipt of confirmation email advising Transaction Approval, this signifies that the Credit Card Company has accepted your Credit/Debit Card and that your Bank has already recorded the purchases that you have made.

3. Are items in Abenson.com more expensive than in the real store?

Products offered at abENSON .com are offered at the actual store's cost price. A delivery or shipping charge will be added to the total cost of items purchased.

Return/Exchange Policy

1. What are the policies for Returns, Refunds, and Cancellation of Orders?

Your receipt of confirmation email advising Transaction Approval signifies that your Credit/Debit Card has been accepted by the Credit Card Company and that your Bank has already deducted from your account the purchases that you have made. At this point, you are no longer allowed to cancel your order in the same manner that a credit/debit card has already been swiped during a physical card transaction. For a detailed post-sales support, you may refer to the Policies on Return and Exchange and Disclaimer notices.

Customer Service

1. Who do I contact for help?

For concerns on online orders, please send an email to customerservice@myayala.com and for all other information, customer concerns, comments, complaints and suggestions please send e-mail to shoponline@abenson.com . You can also call us at 981-0000 loc. 7732, or send a fax to 902-7731, or visit us at 7th Floor Waltermart North Edsa Munoz 8001 North Edsa Barangay Veterans Village Quezon City